Terms of service

Last updated: July 2026

1. Agreement to Terms

PTACrefurb.com (the "Site") is operated by PTAC Refurb ("PTAC Refurb," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site and your purchase of any products from us.

By accessing the Site, placing an order, or otherwise using our services, you agree to be bound by these Terms and by our Refund Policy, Warranty, and Privacy Policy, each of which is incorporated by reference. If you do not agree, do not use the Site or place an order.

2. Company Information

  • Legal entity: PTAC Refurb
  • Mailing address: 134 Allworthy, Port Charlotte, FL 33954
  • Refurbishment and shipping origin: Middlesboro, Kentucky
  • Phone / text: 865-456-0146
  • Email: orders@ptacrefurb.com
  • Hours: Monday through Friday, 8:00 AM to 5:00 PM ET

3. Eligibility

You must be at least 18 years old and able to form a binding contract to purchase from us. By placing an order, you represent that you meet these requirements and that all information you provide is accurate and complete.

4. Products and Refurbished Condition

We sell refurbished Packaged Terminal Air Conditioner ("PTAC") units and related products. You acknowledge and agree that:

  • All units sold are used and refurbished, not new. Each unit is inspected, cleaned, repaired as needed, and tested for heating, cooling, and electrical performance before sale.
  • Refurbished units may show cosmetic wear or minor imperfections consistent with previously used equipment. Cosmetic condition is not a defect.
  • Refurbished units may produce normal operational sound levels that vary by installation and environment. Noise perception is subjective and is not considered a defect.
  • Product photographs are representative. The unit you receive may vary slightly in appearance from the images shown.
  • Specifications, amperage, voltage, and heating type are listed on each product page. You are responsible for confirming that a unit is compatible with your electrical supply, wall sleeve, and application before purchase. Contact us before ordering if you are unsure.

5. Pricing, Availability, and Errors

  • All prices are listed in U.S. dollars and are subject to change without notice.
  • Inventory is limited. Availability is not guaranteed until your order is accepted.
  • We make reasonable efforts to keep pricing and product information accurate, but errors may occur. We reserve the right to correct any error, and to cancel or refuse any order placed based on incorrect pricing or information, even after an order has been submitted or confirmed. If we cancel an order for this reason after you have paid, we will issue a full refund.
  • Promotional pricing (for example, seasonal sale pricing) applies only while the promotion is active and cannot be applied retroactively.

6. Orders and Acceptance

Your submission of an order is an offer to purchase. All orders are subject to our acceptance. We may accept or decline any order, in whole or in part, for any lawful reason, including suspected fraud, inventory limitations, shipping restrictions, or errors described in Section 5.

Receipt of an order confirmation does not constitute our acceptance. An order is accepted when we ship the product or notify you that it is ready for pickup.

7. Payment

Payment is processed at checkout through our third-party payment processor. You represent that you are authorized to use the payment method provided. We do not store full payment card details. By submitting payment, you authorize us to charge the total order amount, including any applicable shipping and taxes.

8. Shipping and Delivery

  • Standard shipping area: We ship directly to all U.S. states east of the Mississippi River.
  • Other locations: For destinations west of the Mississippi, contact us for a shipping quote before ordering. Orders to those areas are not confirmed until a shipping arrangement is agreed in writing.
  • Shipping cost: Shipping is calculated based on delivery location and order quantity.
  • Delivery estimates: Any delivery time we provide is an estimate only and is not guaranteed. We are not liable for delays caused by carriers, weather, or other events outside our control.

8.1 Inspection on Delivery (Important)

PTAC units ship as freight. You are responsible for inspecting the unit at the time of delivery:

  • Inspect the packaging and unit for visible damage before signing the carrier's delivery receipt or bill of lading.
  • If you see damage, note it in writing on the delivery receipt and take photographs before the driver leaves.
  • Report any shipping damage to us within 48 hours of delivery, with photographs.

Failure to note visible damage at delivery may limit or void your ability to recover for freight damage. See the Refund Policy for the full freight-damage process.

9. Limited Warranty

Refurbished units include a limited warranty as described on our Warranty page, generally covering proper operation for 365 days from the date of delivery unless otherwise stated on the product page or invoice. The Warranty page sets out what is and is not covered, the claim process, and the requirement for prior authorization. The Warranty is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Warranty page regarding coverage, the Warranty page controls.

10. Returns and Refunds

Returns and refunds are governed by our Refund Policy, incorporated by reference. Please review it before purchasing.

11. Disclaimer of Warranties

Except for the express Limited Warranty described on our Warranty page, all products are provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No advice or information you obtain from us creates any warranty not expressly stated in these Terms or the Warranty.

12. Limitation of Liability

To the fullest extent permitted by law, in no event will PTAC Refurb, its members, managers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, loss of use, property damage, business interruption, or costs of installation, removal, labor, or freight, arising out of or relating to the products or these Terms, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to any product or these Terms will not exceed the amount you actually paid for the product giving rise to the claim.

The Limited Warranty covers the unit only. Labor, installation, removal, and freight costs are not covered unless we agree to them in writing.

13. Indemnification

You agree to indemnify and hold harmless PTAC Refurb and its members, managers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your misuse of a product, improper installation, failure to follow electrical or safety requirements, or violation of these Terms.

14. Installation and Electrical Safety

PTAC units require proper installation and an appropriate electrical supply. You are responsible for ensuring installation is performed by a qualified professional in accordance with the unit's specifications, local codes, and applicable safety standards. We are not responsible for damage, injury, or unit failure resulting from improper installation, incorrect electrical supply, or use outside the unit's rated specifications.

15. Intellectual Property

The Site and its content, including logos, text, graphics, and images, are owned by or licensed to PTAC Refurb and are protected by applicable intellectual property laws. You may not copy, reproduce, or use our content without our prior written permission. Product brand names such as Amana and GE are the trademarks of their respective owners and are used only to identify the origin of the refurbished units. We are not affiliated with, endorsed by, or sponsored by those manufacturers.

16. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login and for all activity under your account. Notify us promptly of any unauthorized use.

17. Prohibited Conduct

You agree not to use the Site to violate any law, infringe any right, submit false information, interfere with the Site's operation, or attempt unauthorized access to any system or data.

18. Third-Party Links and Services

The Site may contain links to third-party websites or services (for example, our payment processor or warranty claim form). We are not responsible for the content, policies, or practices of any third party.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Any dispute will be resolved by binding arbitration administered by the American Arbitration Association in Charlotte County, Florida, on an individual basis. You and we waive any right to a jury trial or to participate in a class action.

20. Changes to These Terms

We may update these Terms at any time. The "Last updated" date reflects the most recent version. Changes take effect when posted. Your continued use of the Site or placement of an order after changes are posted constitutes acceptance of the updated Terms.

21. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with the Refund Policy, Warranty, and Privacy Policy, constitute the entire agreement between you and us regarding the Site and your purchases, and supersede any prior agreements on that subject.

22. Contact

Questions about these Terms:

PTAC Refurb
Email: orders@ptacrefurb.com
Phone / text: 865-456-0146
Hours: Monday through Friday, 8:00 AM to 5:00 PM ET