Shipping policy

Last updated: July 2026

This Shipping Policy explains how PTAC Refurb ("we," "us," or "our") ships refurbished PTAC units purchased from PTACrefurb.com. It works together with our Refund Policy and Terms of Service, each of which is incorporated by reference.

1. Where We Ship

  • All 50 U.S. states and the District of Columbia: We ship directly nationwide. Shipping is calculated automatically at checkout — no advance quote is required.
  • U.S. territories and APO/FPO addresses: We do not currently ship to Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, or military APO/FPO addresses. Contact us to discuss options.

All units are refurbished, tested, and shipped from our facility in Middlesboro, Kentucky.

2. Shipping Costs

  • Shipping is a flat rate based on the size of your order, shown at checkout before you pay.
  • PTAC units ship as freight. Freight and shipping charges are non-refundable, except where a unit arrives damaged in shipping or where we shipped the wrong item.

3. Processing and Delivery Estimates

  • Any delivery time we provide is an estimate only and is not guaranteed.
  • We are not liable for delays caused by carriers, weather, or other events outside our control.

4. Inspection on Delivery (Important)

PTAC units ship as freight, and inspecting on delivery is essential:

  • Inspect the packaging and unit for visible damage before signing the carrier's delivery receipt or bill of lading.
  • If you see any damage, note it in writing on the delivery receipt and photograph the packaging and unit before the driver leaves.
  • Report shipping damage to us within 48 hours of delivery, with photographs and your order number, at orders@ptacrefurb.com.

If visible damage is not noted at delivery, our ability to recover from the carrier may be limited, which can affect your claim.

5. Damaged or Incorrect Shipments

If a unit arrives damaged and you report it as described above, or if we ship the wrong item, we will, at our discretion, repair it, replace it with a comparable refurbished unit, or refund it, and we will cover the related freight. See our Refund Policy for the full freight-damage process.

6. Local Pickup

If you are local to our Middlesboro, Kentucky facility, you are welcome to pick up your order in person. Please inspect the unit with us at pickup where practical. The return window and conditions apply from the pickup date.

7. Questions

We are happy to confirm shipping options and delivery timing before you order.

PTAC Refurb
Email: orders@ptacrefurb.com
Phone / text: 865-456-0146
Hours: Monday through Friday, 8:00 AM to 5:00 PM ET